General FAQs

All products that Stormclad Home Improvements install are of the very highest quality, thanks to thorough design, manufacture, and installation methods. We aim to deliver the most durable and practical products on the market, coupled with the most attractive and striking designs.

The moment that your installation is completed, we pass some of this pride and responsibility across to you and then it is both of our duties to ensure that these products remain in the highest working order. We do our part by being just at the end of the phone or email, ready and waiting to honour guarantees and offer any advice that you may need. However, one thing that we simply cannot do is physically maintain your products on a day to day basis – this is up to you.


General FAQs

Do you have a showroom?

Stormclad have two show sites, located at Brookfields Garden Centre in Mapperley Plains and Wheatcroft Notcutts in Edwalton. Our friendly onsite staff will happily provide you with some inspiration and talk you through our products and pricing. Our opening hours are Monday – Friday 10am-5pm and Saturday & Sunday 10am-4pm.

What services do Stormclad offer?

Stormclad supply and install conservatories, windows, front and rear doors, carports and verandas and bi-fold doors.

What areas do Stormclad service?

We serve Nottinghamshire, Derbyshire and Leicestershire. If you would like to book a free quote appointment and a no obligation quote, please complete our consultation form and we can arrange a visit.

I’m really impressed with Stormclad. Where can I leave a review?

Stormclad always aim to provide the highest quality of service, so it's reassuring to hear that this has been delivered. We will be sure to praise the Stormclad team for their efforts.
We would really appreciate it if you'd be willing to post your comment on the for the public domain to see.

What’s the best way to clean uPVC?

To ensure that the uPVC frames used in Stormclad windows, doors and conservatories remain in top condition, they should be cleaned every four months to stop any unwanted build-up of dirt occurring. Similarly to the glass, uPVC should be cleaned with a warm water and soap solution, using a soft cloth.

To restore white uPVC frames that are starting to collect dirt and not look that shiny white they originally did when they were first installed, you can use a uPVC cream cleaner - however, this should never be used on foiled or coloured frames as it can cause problems with the colouring. Should you encounter any particularly difficult stains or grime on any of your uPVC products, a specially designed uPVC solvent cleaner can be used - however, this should be used a maximum of once per year, as the strength of the solvent can lead to discolouration of uPVC from prolonged usage.

During the cleaning process, it is recommended that weather seals and gaskets should also be wiped down to ensure that they remain clean and fit for purpose. Although, please take care to ensure that they do not become dislodged from the position within the grooves they are designed to fit into. Should this happen, slide them back into position to ensure that they are not damaged when the door/window is operated. Should any damage occur, please contact Stormclad as soon as possible to arrange a replacement.

Any furniture on your doors and windows, such as handles, should also be cleaned with warm water and soap, applied with a soft cloth.

What’s the best way to clean the glass in my windows and doors?

The standard glass used in Stormclad products can be easily scratched if not handled in the correct manner. When cleaning any of your Stormclad products, be sure to remove any jewellery which may cause damage, especially when cleaning any glass units; as any scratches will obscure views out of your new windows. We recommend that you remove any stubborn dirt initially, by cleaning the glass with a soap and warm water solution and a soft cloth. Follow this by using any household glass cleaner and a soft cloth and your glass should soon be sparkling clean once again. Any units containing Georgian bars, laminated or toughened glass are to be cleaned in the same manner.

If you have any leaded units in your home, extra care should be taken when cleaning these. The lead on the exterior face of the glass is fixed on, however, any sustained pressure on the lead diamonds/squares/rectangles can lead to them becoming dislodged. Again, the use of warm soapy water and a soft cloth should be used to clean these units; however, glass cleaners may discolour the lead so these are not recommended.

Lead is subject to oxidisation over time, as are most metals when subjected to the elements. This will be more noticeable immediately after the installation is complete, but will soon settle down.

If you do unfortunately manage to put any minor scratches on your glass units, then they can sometimes be removed with jewellers rouge. If you want to have a go at this yourself, jewellers rouge can be purchased online or you can arrange for a Stormclad engineer to come and attend to this for an agreed fee.

Self-cleaning glass must not be subject to certain substances, as this can damage the self-cleaning surface.

How do I maintain my windows and doors?

It is recommended that all moving parts within the windows and doors are lubricated annually. All locks, handles and mechanisms should be lubricated with three-in-one oil, to ensure they continue to work for years to come. This will mean that they continue to be easy to operate and significantly lowers the chance of them becoming damaged over time too.

How do I clean lacquered brass?

Through everyday wear and tear, the lacquer on brass handles can be expected to tarnish and even begin to peel over time.

It is not a particularly difficult job to re-lacquer the brasswork and it can be done by removing the old lacquer with nail polish remover or paint stripper, cleaning and polishing the brass with suitable brass polish and then carefully re-lacquering with a good quality lacquer product.

It is recommended that you protect any uPVC from exposure to any of the chemicals associated with re-lacquered brass work; this can be done by applying masking tape around the area which is being lacquered.

Alternatively, if you do not feel comfortable doing this, please contact Stormclad and we can provide a quotation for replacing the brass work.

How do I clean my fascias and soffits (roofline)?

Roofline products should be cleaned in the same way that we've set out for cleaning uPVC window and door frames. However, this can be done whenever you see fit, as the fascias and soffits collecting dirt will not have an adverse effect on their performance.

Gutters must be cleaned at least once a year to prevent any blockages occurring and leaks developing. To do this you will need to erect a ladder and check that water can flow freely through the guttering and that all outlet points are free from the build-up of dirt, tennis balls or whatever else may potentially block the outlet. This will need to be carried out on both your conservatory roofline and main house. You should never attempt this work alone and should have somebody “foot” the ladder for you to ensure that it is secure. Please also note that in line with industry standards, conservatory guttering is not fitted with fall, but in fact fitted level. Therefore, you may occasionally notice standing water in your conservatory gutters, but this is nothing out of the ordinary and is fine.

How do I put my windows in ventilation mode?

Stormclad windows have a second “closed” position to allow for your home to remain ventilated, without the window being fully open and unsecured. This allows you to lock the window in a partially open position to allow airflow into your home, whilst not having to worry about the window being caught in the wind and the hinges being damaged. If you open the window around 20mm and turn the handle to engage the locks, as if you were closing the window, the handle window will be locked in this slightly open position. Although the handle is locked, this does not mean that the window is secured to the extent of when it is fully closed. However, this allows for an added degree of security; more so than when left completely unsecured.

How do I operate my windows and doors?

It is strongly recommended that you do not slam your doors shut, as this merely increases the strain on the parts involved. They are designed to take a lot of usage over time, however, like any mechanical part, they are susceptible to damage from any excess force.

In order to prevent any unwanted water entering your home during periods of rainfall, always lift the handle on your doors to ensure the locks are engaged and the door is closed properly. This compresses the gasket and creates the weather-seal to prevent draughts and water ingress.

After rainfall, you may find water has collected in the threshold, however, this is to be expected and will drain out through the drainage holes drilled into the appropriate areas.

What causes condensation?

Condensation on windows, and the damage it does to paintwork, curtains, wall coverings and window fittings, are problems frequently encountered in all types of building. The increased incidence of condensation in today’s buildings is the direct result of changes in modern living conditions, which have led to warmer and more comfortable rooms.

What is micro-climate and what causes external dew on exterior panes?

Under particular weather conditions dew (or frost) forms on any unheated surface (the ground, roofs, walls, cars, etc.) exposed to a clear night sky. In the past, this effect has not happened on the glass in heated buildings since the heat that escapes through the glass warms the glass up slightly as it passes through. Even conventional double glazing allows sufficient heat to escape, to prevent dew forming on the external face of the glass.

What about wear, tear and breakages?

Your Stormclad guarantee covers you against a whole host of damages and defects that your home improvements could potentially fall foul of. However, it does not cover you from general wear and tear and damages brought about by every-day usage. Just as a car dealership would not cover damage to handles brought about by wedding rings, snagging to door gaskets, scuffs and bumps will not be covered either. This is because none of these problems needs to happen, and it is from lack of care and maintenance that they will, unfortunately, come about. By abiding by these helpful tips to maintain your home improvements, you can easily prevent these instances occurring. We will try to help as much as possible with replacement/repair in these circumstances, but it's important to note that there will be a charge for an engineer’s time to visit your property, and any additional parts which may be required.

How long does a conservatory take to fully dry out?

The process of building a conservatory includes using a lot of water, which inevitably needs time to evaporate before your conservatory can be classed as dried out. Once the frame structure is built and glass added, it usually takes between ten and twelve weeks for a new build conservatory to fully dry out. Any aluminium box gutter used in the construction of your conservatory will generally condensate heavily during this period, due to the fact that it is the ‘cold bridge’ to the outside temperature - as it is far more conductive than any other material that's on show and used in the frame construction. We can only ask that you are patient and wait for your conservatory to fully dry out during this period, which will happen over the given time period. Heat and ventilation are required during this period and can speed up the whole process, due to the increased evaporation they will encourage. If you are conscious to speed up the drying out period, then you may look into the possibility of hiring a dehumidifier to rid your new room of excess water.

How much do your Home Improvements cost?

Everyone’s home is different; from the varying size and shape of windows, doors, conservatories, rooflines and canopies, as well as personal taste. This is why we like to visit your home, to show you samples of our products and to truly understand your specific requirements.

Your Designer will then give you a quote with no hidden costs, that can be considered for up to six months before you have to make a decision. We pride ourselves on the quality of our products and service and strive to make your Home Improvements journey as enjoyable as possible.

We understand that budget is one of the most important factors, which is why we promise to be completely transparent in any quote provided. That quote will be entirely dependent upon your specific home improvement project.

How long will the design appointment take?

We work on a one-hour design appointment basis. However, this is flexible, based on your individual requirements and the products that you wish to discuss further.

What will happen during the visit from the Designer?

Our Designer will talk with you to understand exactly what improvements you want to make to your home. They will show you our high-quality products and explain our design and manufacture processes. They will then take some careful measurements and provide you with a free no-obligation quote, designed to meet your specific requirements.

We provide information on the various products to allow customers to make an informed decision for themselves.

What happens after we have accepted the quote for our home improvements?

When you’re satisfied with the quote, one of Stormclad’s professional Surveyors will call and arrange a time that is suitable for you to undertake a comprehensive survey. We’ll take accurate measurements, photographs, carry out a risk assessment and clarify any access equipment needed for your installation.

Will I be pressured during my appointment?

Stormclad’s quotes are free of obligation, so there is no pressure to buy.

Will I have to decide there and then?

No, you won’t. Stormclad’s quotes are valid for up to 6 months, so decisions can be made within a time span that you’re comfortable with.

What happens when the Designer leaves? What do I need to do?

If you want to go ahead with the quote, please contact your local Sales Manager to arrange for a Designer to visit and finalise the paperwork.

I have a problem with my Stormclad installation. What should I do?

We’re sorry to hear this. At Stormclad we aim to provide the highest quality products and services, so it’s a disappointment for everyone when this isn’t fulfilled. Please contact our customer care team on 0115 970 8077.

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