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How to differentiate between good and bad installers

QUESTION: We have quotes from 3 different home improvements companies – there is quite a difference between the lowest and the highest prices. How do we choose which one should do the work on our home?

One of the greatest benefits of the internet is the fact it offers the ability to compare product prices before making a purchase. Unfortunately, while this system works great when researching like-for-like products, it’s less useful for researching the price of bespoke purchases – like home improvements.

Some of the most common questions prospective customers ask us include things like, “how much will a conservatory cost?” or “I have a semi-detached house, what will it cost to replace all the windows and doors?”

The fact is that there is no way to answer this question without viewing the customer’s house and having an understanding of their needs. This is why, before we can provide a quote, we will always arrange a consultation (which is totally free) with one of designers who will visit the customer at home and obtain the necessary information.

This is critical for two key reasons:

  • Every property is different.
  • Each customer’s tastes and requirements are different.

If a company has provided you with a quote without visiting your home – run! Without a home visit and a discussion about your needs it is highly unlikely the work will be what you expected.

Invest in your home, with professional and dedicated installers

In our last blog post, we spoke about the importance of doing your research before deciding which home improvements company you want to work with. We recommended looking for accreditations like those from Which? Trusted Trader, the Glass & Glazing Federation, TrustMark and if the company offers finance, the Financial Conduct Authority.

These accreditations prove that the company has demonstrated that it is trustworthy, solvent and professional, and is working to a Consumer Code of Practice.

Don’t just choose to go with the cheapest quote, either. This work is an investment in your home that can increase its value and decrease your energy bills. The quality of the products and the standard of workmanship is much more important than the price.

The same logic applies to getting a conservatory built. You’ll want it to be comfortable year round – not too cold in winter and not too hot in summer. The cheapest option might not provide this and the result will be a conservatory that doesn’t meet your needs or expectations.

Last but not least, don’t accept a quote before asking the sales representative to talk you through the products, their features, and the benefits they will offer you. This goal here is to understand how the products differ from each other, so you can make a more informed decision.