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Frequently Asked Questions

All products that Stormclad Home Improvements install are of the very highest quality and through thorough design, manufacture and installation methods we aim to deliver to you the most durable and practical products on the market, coupled with the most attractive and striking design.

The moment that your installation is completed we pass some of this pride and responsibility across to you, and it is then both of our duties to ensure that these products remain in the highest working order. We will do our part by being on the end of the phone or email, we will be waiting ready to honour guarantees and offer any advice that you may need. However one thing that we simply cannot do is physically maintain your products on a day to day basis, this is up to you.

The questions below will tell you how to best maintain your Stormclad products and what the most common issues are after we’ve completed your job.

Care & Maintenance FAQS

What’s the best way to clean uPVC?

To ensure that the uPVC frames used in Stormclad windows, doors and conservatories remain in top condition they should be cleaned every four months to stop any unwanted build up of dirt occurring. Similarly to the glass, uPVC should be cleaned with a warm water and soap solution, using a soft cloth.

To restore white uPVC frames that are starting to collect dirt and not look that shiny white that they did when they were first installed then you can use a uPVC cream cleaner, however this should never be used on foiled or coloured frames as it can cause problems with the colouring. Should you encounter any particularly difficult stains or grime on any of your uPVC products then a specially designed uPVC solvent cleaner can be used, however this should be used a maximum of once per year, as the strength of the solvent can lead to discolouration of uPVC from prolonged usage.

During the cleaning process it is recommended that weatherseals and gaskets should also be wiped down to ensure that they remain clean and fit for purpose. Although please take care to ensure that they do not become dislodged from the position within the grooves they are designed to fit into. Should this happen slide them back into position to ensure that they are not damaged when the door/window is operated. Should any damage occur please contact Stormclad as soon as possible to arrange a replacement.

Any furniture on your doors and windows, such as the handles, should also be cleaned with warm water and soap, applied with a soft cloth.

What’s the best way to clean the glass in my windows and doors?

The standard glass used in Stormclad products can be easily scratched if not handled in the correct manner. When cleaning any of your Stormclad products be sure to remove any jewellery which may cause damage, especially so when cleaning any glass units as any scratches will obscure your view out of your new windows. We recommend that you remove any stubborn dirt initially by cleaning the glass with a soap and warm water solution and a soft cloth. If you then follow this by using any household glass cleaner and a soft cloth your glass should soon be sparkling clean once again. Any units containing Georgian bars, laminated or toughened glass are to be cleaned in the same manner.

If you have any leaded units in your home then extra care should be taken when cleaning these. The lead on the exterior face of the glass is fixed on, however any sustained pressure on the lead diamonds/squares/rectangles can lead to them becoming dislodged. Again, the use of warm soapy water and a soft cloth should be used to clean these units; however glass cleaners may discolour the lead, so are not recommended.

Lead is subject to oxidisation over time, as are most metals when subjected to the elements. This will be more noticeable immediately after the installation is completed, but will soon settle down.

If you do unfortunately manage to put any minor scratches in your glass units then they can sometimes be removed with jewellers rouge. If you want to have a go at this yourself then jewellers rouge can be purchased online or you can arrange for a Stormclad engineer to come and try this for you for an agreed fee.

Self cleaning glass must not be subject to certain substances as this can damage the self cleaning surface. For information on maintaining your self cleaning glass, please click here.

 

How do I maintain my windows and doors?

It is recommended that all moving parts with the window and doors are lubricated annually as shown above. All locks, handles and mechanisms should be lubricated with three in one oil to ensure that they continue to work for years to come. This will mean that they continue to be as easy to operate and also significantly lower the chance of them becoming damaged over time.

Stromclad window and door maintenance

How do I clean lacquered brass?

Through everyday wear and tear, the lacquer on brass handles can be expected to tarnish and even begin to peel over time.

It is not a particularly difficult job to re-lacquer the brasswork and can be done by removing the old lacquer with nail polish remover or paint stripper, cleaning and polishing the brass with suitable brass polish and then carefully re-lacquer with a good quality lacquer product.

It is recommended that you protect any uPVC from exposure to any of the chemicals associated with re-lacquered brass work; this can be done by applying masking tape around the area which is being lacquered.

Alternatively, if you do not feel comfortable doing this, please contact Stormclad and we can provide a quotation for replacing the brass work.

How do I clean my fascias and soffits (roofline)?

Roofline products should be cleaned in the same way described for cleaning the uPVC used for window and door frames. However this can be done whenever you see fit, as the fascias and soffits collecting dirt will not have an adverse affect on their performance.

However gutters must be cleaned at least once a year to prevent any blockages occurring and leaks developing. To do this you will need to erect a ladder and check that water can flow freely through the guttering and that all outlet points are free from the build up of dirt, tennis balls or whatever else may potentially block the outlet. This will need to be carried out on both your conservatory roofline and main house. You should never attempt this work at height alone and should have somebody “foot” the ladder for you to ensure that it is secure. Please also note that in line with industry standards, conservatory guttering is not fitted with fall, but in fact fitted level. Therefore you may occasionally notice standing water in your conservatory gutters, this is nothing out of the ordinary and is fine.

How do I put my windows in ventilation mode?

Stormclad windows have a second “closed” position to allow for your home to remain ventilated without the window being fully open and unsecured. This allows you to lock the window in a partially open position to allow air flow into your home whilst not having to worry about the window being caught in the wind and the hinges being damaged. If you open the window around 20mm and turn the handle to engage the locks, as if you were closing the window, the handle window will be locked in this slightly open position. Although the handle is locked this does not mean that the window is secured to the extent of when it is fully closed, however allows you a degree of security, more so than completely unsecured.

Stormclad ventilation

How do I operate my windows and doors?

It is strongly recommended that you do not slam your doors shut as this merely increases the strain on the parts involved, they are designed to take a lot of usage over time, however like any mechanical part they are susceptible to damage from any excess force.

In order to prevent any unwanted water entering your home during periods of rainfall, always lift the handle on your doors to ensure the locks are engaged and the door is closed properly. This compresses the gasket and creates the weather-seal to prevent draughts and water ingress.

After rainfall you may find water has collected in the threshold, however this is to be expected and will drain out through the drainage holes drilled into the appropriate areas.


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Common Issues FAQS

What causes condensation?

Condensation on windows, and the damage it does to paintwork, curtains, wall coverings and window fittings, are problems frequently encountered in all types of building. The increase incidence of condensation in today’s buildings is the direct result of changes in modern living conditions, which have led to warmer and more comfortable rooms.

Stoemclad Condensation

For more information regarding this please download Condensation Sheet

What is micro-climate and what causes external dew on exterior panes?

Under particular weather conditions dew (or frost) forms on any unheated surface (the ground, roofs, walls, cars, etc.) exposed to a clear night sky. In the past this effect has not happened on the glass in heated buildings, since the heat that escapes through the glass warms the glass up slightly as it passes through. Even conventional double glazing allows sufficient heat to escape to prevent dew forming on the external face of the glass.

For more information regarding this please download Micro-climate Sheet

What about wear, tear and breakages?

Your Stormclad guarantee covers you against a whole host of damages and defects that your products could potentially fall foul of, however it does not cover you from general wear and tear and damages brought about by every day usage. Just as a car dealership would not cover damage to handles brought about by wedding rings, snagging to door gaskets, scuffs and bumps we will not either. This is because none of these problems need to happen, and it is from lack of care and maintenance that they will unfortunately come about. By abiding by the help and tips to maintain your products, you can easily prevent these instances occurring. We will try to help as much as possible with replacement/repair in these circumstances but there will unfortunately be a charge for an engineer’s time to visit your property and also any parts which may be needed.

How long does a conservatory take to fully dry out?

The process of building a conservatory includes using a lot of water, which inevitably needs time to evaporate before your conservatory can be classed as dried out. Once the frame structure is built and glass added it does usually take between ten and twelve weeks for a new build conservatory to fully dry out. Any aluminium box gutter used in the construction of your conservatory will generally condensate heavily during this period, due to the fact that it is the ‘cold bridge’ to the outside temperature, as it is far more conductive than any other material which is on show and used in the frame construction. We can only ask that you be patient and wait for your conservatory to fully dry out during this period, which will happen over the given time period. Heat and ventilation are required during this period and can speed up the whole process due to the increased evaporation they will encourage, if you are conscious to speed up the drying out period then you may look into the possibility of hiring a dehumidifier to rid your new room of excess water.



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Stormclad Ltd is authorised and regulated by the Financial Conduct Authority Reg. No. 704280. As a credit broker we work with a panel of lenders and only offer products to help you fund your purchase. We have a commercial relationship with these lenders. We do not charge any fees for the service of introducing you to them neither do we receive any commission from our lenders for placing your finance with them.